Terms of Service
Please read these terms carefully before using EurasiaLink Logistics services. By engaging our services, you agree to be bound by the following terms and conditions.
These Terms of Service ("Terms") constitute a legally binding agreement between EurasiaLink Logistics Co., Ltd. ("Company," "we," "us," or "our") and any individual, business entity, or organization ("Client," "you," or "your") that engages our cross-border logistics services. These Terms govern all freight forwarding, transportation, customs clearance, warehousing, and ancillary services provided by the Company for shipments originating from China to Russia, Kazakhstan, Belarus, Uzbekistan, Kyrgyzstan, Tajikistan, Turkmenistan, and other Russian-speaking or CIS regions.
Definitions
For the purposes of these Terms, the following definitions apply:
- "Services"
- All logistics and freight forwarding services offered by the Company, including but not limited to sea freight, sea-rail intermodal, international rail (China-Europe Railway Express), air freight, highway transport, customs brokerage, warehousing, cargo consolidation (LCL), full container load (FCL) shipping, and door-to-door delivery.
- "Shipment"
- Any cargo, goods, or freight accepted by the Company for transportation under a confirmed booking or service agreement.
- "Destination Region"
- Russia, Kazakhstan, Belarus, Uzbekistan, Kyrgyzstan, Tajikistan, Turkmenistan, Armenia, Azerbaijan, Georgia, and other CIS or Russian-speaking countries as specified in the service agreement.
- "Booking Confirmation"
- A written or electronic confirmation issued by the Company acknowledging the acceptance of a shipment order.
- "Carrier"
- Any third-party shipping line, railway operator, airline, or road transport company engaged by the Company to perform transportation.
- "Dangerous Goods"
- Any substance or article classified as hazardous under IMDG, IATA DGR, RID, or applicable Chinese and destination-country regulations.
Scope of Services
The Company provides the following core logistics services for China-to-Russian-speaking-region trade corridors:
Sea Freight & Sea-Rail Intermodal
FCL and LCL ocean freight from major Chinese ports (Shanghai, Ningbo, Tianjin, Guangzhou) to Russian and CIS ports, combined with inland rail connections to final destinations.
International Rail (China-Europe Express)
Regular block train services from Chinese railway hubs to Moscow, Novosibirsk, Almaty, Minsk, Tashkent, and other CIS destinations, offering balanced speed and cost efficiency.
Air Freight
Express and standard air cargo services from Chinese airports to Sheremetyevo, Domodedovo, Almaty, and other regional airports, suitable for time-sensitive and high-value shipments.
Highway Transport (TIR)
Cross-border TIR-compliant trucking for flexible, door-to-door delivery across Central Asia and Russia, including oversized and special cargo solutions.
Customs Clearance
Full-service export customs clearance in China and import customs clearance in destination countries, including tariff classification, duty calculation, and document preparation.
Door-to-Door Delivery
End-to-end logistics management from the Client's warehouse or factory in China to the final consignee address in the destination region, including last-mile delivery coordination.
The Company acts as a freight forwarder and logistics organizer. Unless otherwise expressly agreed in writing, the Company does not act as a common carrier and shall not be subject to carrier liability unless specifically stated in a separate agreement.
Quotation & Booking
Quotation Validity
All quotations provided by the Company are valid for the period specified in the quote document. If no validity period is stated, quotations are valid for seven (7) calendar days from the date of issuance. Quotations are subject to change without notice due to fluctuations in fuel surcharges, carrier rate adjustments, currency exchange rates, or changes in applicable taxes and duties.
Booking Confirmation
A booking is confirmed only upon receipt of a written Booking Confirmation from the Company. Verbal agreements or informal communications do not constitute confirmed bookings. The Client must provide complete and accurate cargo information, including commodity description, HS code, gross weight, dimensions, value, and any special handling requirements, at the time of booking.
Cargo Readiness
The Client is responsible for ensuring cargo is ready for pickup or delivery to the Company's designated facility on the agreed date. Delays caused by the Client's failure to have cargo ready may result in additional storage fees, missed vessel/rail/flight bookings, and associated surcharges, all of which shall be borne by the Client.
Cancellation
Cancellations must be submitted in writing. Cancellations received after cargo has been booked with a carrier may incur cancellation fees as charged by the carrier, plus the Company's administrative fee. Cancellations after cargo has been loaded onto a vessel, train, or aircraft will not be accepted and the full freight charges will apply.
Cargo Acceptance & Prohibited Items
Client Representations
By tendering cargo to the Company, the Client warrants that: (a) all information provided regarding the cargo is accurate and complete; (b) the cargo is properly packaged, labeled, and marked in accordance with applicable laws and carrier requirements; (c) the Client holds all necessary export licenses, permits, and authorizations for the goods; and (d) the cargo does not contain any prohibited or restricted items.
Absolutely Prohibited Items
The Company will not accept the following under any circumstances:
- Narcotics, controlled substances, and illicit drugs
- Weapons, firearms, ammunition, and explosives
- Counterfeit goods and intellectual property infringing items
- Radioactive materials (unless under special agreement)
- Human remains or body parts
- Pornographic or obscene materials
- Goods subject to international sanctions
- Any cargo prohibited by Chinese export law or destination-country import law
Restricted & Special Cargo
Dangerous goods, temperature-controlled cargo, oversized or overweight shipments, live animals, and high-value goods (exceeding USD 50,000 per shipment) require prior written approval from the Company and may be subject to additional terms, surcharges, and documentation requirements. The Company reserves the right to refuse any shipment at its sole discretion.
Misdeclaration Consequences
If the Client provides false, inaccurate, or misleading cargo information, the Client shall be fully liable for all resulting fines, penalties, confiscation, disposal costs, carrier surcharges, legal fees, and any damages suffered by the Company or third parties. The Company may terminate the service agreement immediately and without refund in such cases.
Customs Clearance
Document Responsibility
The Client is solely responsible for providing all required export and import documentation in a timely and accurate manner, including but not limited to: commercial invoices, packing lists, certificates of origin, product certificates, phytosanitary certificates, and any licenses or permits required by Chinese or destination-country authorities.
Customs Agent Role
When the Company provides customs clearance services, it acts as the Client's authorized customs agent. The Client remains the importer or exporter of record and bears full legal responsibility for the accuracy of all declared values, HS codes, and cargo descriptions. The Company shall not be liable for customs delays, inspections, or penalties resulting from inaccurate information provided by the Client.
Duties & Taxes
Unless explicitly stated as "DDP" (Delivered Duty Paid) in the service agreement, all import duties, VAT, excise taxes, and other government-imposed charges at the destination are the sole responsibility of the Client or consignee. The Company may advance these payments on behalf of the Client and will invoice them accordingly with an administrative surcharge.
Customs Inspections
The Company cannot guarantee the avoidance of customs inspections. Any costs arising from physical inspections, scanning, sampling, or detention by customs authorities--including storage fees, demurrage, and examination fees--shall be borne by the Client.
Pricing & Payment
Freight Charges
Freight charges are calculated based on the greater of actual gross weight or volumetric weight (chargeable weight), as applicable to the transport mode. For sea freight, charges are based on container type (20GP, 40GP, 40HC) or CBM for LCL shipments. Additional surcharges may apply, including but not limited to: fuel surcharges (BAF/CAF), peak season surcharges (PSS), port congestion surcharges, oversize/overweight fees, and remote area delivery surcharges.
Payment Terms
Payment terms are as specified in the invoice or service agreement. For new clients, full prepayment is required before cargo is accepted. Established clients with approved credit terms must settle invoices within the agreed credit period. Overdue invoices will accrue interest at 1.5% per month or the maximum rate permitted by law, whichever is lower.
Currency
Unless otherwise agreed, all charges are quoted and payable in USD or CNY. The Company reserves the right to adjust charges to reflect significant currency exchange rate fluctuations (greater than 3%) between the date of quotation and the date of invoice.
Lien Rights
The Company has a general lien over all cargo and documents in its possession or control for all outstanding charges owed by the Client, including freight, customs duties advanced, storage, and other fees. The Company may exercise this lien by retaining, selling, or disposing of the cargo after providing reasonable notice to the Client.
Transit Times & Delivery
Important Notice: All transit times provided by the Company are estimates only and are not guaranteed. Transit times are subject to change due to carrier schedules, port congestion, customs clearance timelines, weather conditions, and other factors beyond the Company's control.
Estimated Transit Times
Approximate transit times by transport mode (China to major CIS destinations):
| Mode | Destination | Est. Transit |
|---|---|---|
| Sea Freight | Russia (via St. Petersburg / Vladivostok) | 30-55 days |
| International Rail | Moscow / Novosibirsk | 14-22 days |
| International Rail | Almaty / Tashkent | 10-18 days |
| Air Freight | Moscow / Major CIS cities | 3-7 days |
| Highway (TIR) | Central Asia | 12-20 days |
Delivery Conditions
For door-to-door services, the consignee must be available to receive the shipment at the specified address. Failed delivery attempts due to consignee unavailability, incorrect address information, or refusal to accept may result in additional re-delivery fees or return freight charges, all borne by the Client.
Liability & Cargo Insurance
Limitation of Liability
As a freight forwarder, the Company's liability for loss, damage, or delay of cargo is limited to the lesser of: (a) the actual proven loss or damage; (b) the declared value of the cargo; or (c) applicable international convention limits (Hague-Visby Rules for sea freight, Montreal Convention for air freight, COTIF/CIM for rail transport, CMR Convention for road transport). In no event shall the Company's total liability exceed the freight charges paid for the specific shipment in question.
Exclusions from Liability
The Company shall not be liable for: (a) loss or damage caused by improper packing, labeling, or marking by the Client; (b) inherent vice or nature of the goods; (c) customs seizure or confiscation; (d) acts of God, natural disasters, or force majeure events; (e) war, terrorism, or civil unrest; (f) consequential, indirect, or special damages including loss of profit, loss of market, or business interruption; (g) delays caused by carrier schedule changes or government actions.
Cargo Insurance
The Company strongly recommends that all Clients obtain adequate cargo insurance for their shipments. The Company can arrange all-risk cargo insurance on behalf of the Client upon written request and payment of the applicable premium. Insurance coverage is subject to the terms and conditions of the insurer's policy. The Company itself does not act as an insurer.
Claims & Dispute Resolution
Claim Notification
Any claim for loss, damage, or short delivery must be submitted to the Company in writing within: (a) three (3) days of delivery for apparent damage; (b) fourteen (14) days of delivery for concealed damage; (c) sixty (60) days from the estimated delivery date for non-delivery. Claims submitted after these deadlines will not be accepted.
Required Documentation
Claims must be accompanied by: original shipping documents (Bill of Lading, Air Waybill, or Rail Waybill), commercial invoice, packing list, photographic evidence of damage, survey report (if applicable), and a written statement detailing the nature and extent of the loss or damage.
Dispute Resolution
The parties agree to first attempt to resolve any disputes through good-faith negotiation within thirty (30) days of written notice. If negotiation fails, disputes shall be submitted to binding arbitration under the rules of the China International Economic and Trade Arbitration Commission (CIETAC), with the seat of arbitration in Shanghai, China. The arbitration shall be conducted in English or Chinese as agreed by the parties. The arbitral award shall be final and binding.
Force Majeure
The Company shall not be liable for any failure or delay in performing its obligations under these Terms where such failure or delay is caused by events beyond the Company's reasonable control, including but not limited to:
- Natural disasters (earthquakes, floods, typhoons)
- War, armed conflict, or terrorism
- Government actions, sanctions, or trade embargoes
- Port strikes, labor disputes, or industrial actions
- Pandemics or public health emergencies
- Carrier equipment failure or vessel/train delays
- Cyberattacks or IT system failures
- Changes in customs regulations or border policies
In the event of a force majeure, the Company will notify the Client as soon as reasonably practicable and will use commercially reasonable efforts to minimize the impact on the Client's shipment. The Company's obligations will be suspended for the duration of the force majeure event.
Confidentiality & Data Privacy
Confidential Information
Both parties agree to maintain the confidentiality of all proprietary business information, trade secrets, pricing, and cargo details exchanged in connection with the Services. Neither party shall disclose such information to third parties without prior written consent, except as required by law, regulation, or competent authority.
Data Processing
The Company collects and processes Client data (including business information, contact details, and cargo data) solely for the purpose of providing the Services, complying with legal obligations, and improving service quality. The Company handles personal data in accordance with applicable data protection laws, including China's Personal Information Protection Law (PIPL). Data may be shared with carriers, customs authorities, and partner agents as necessary to perform the Services.
Governing Law
These Terms shall be governed by and construed in accordance with the laws of the People's Republic of China, without regard to its conflict of law provisions. The United Nations Convention on Contracts for the International Sale of Goods (CISG) shall not apply.
For services performed within the territory of Russia, Kazakhstan, Belarus, or other CIS countries, the relevant provisions of local law shall apply to the extent they are mandatory and cannot be excluded by contract.
Amendments & Severability
Amendments
The Company reserves the right to amend these Terms at any time. Updated Terms will be published on our official website and/or communicated to active Clients via email at least fourteen (14) days before the effective date. Continued use of our Services after the effective date constitutes acceptance of the updated Terms.
Severability
If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court or arbitral tribunal of competent jurisdiction, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable.
Entire Agreement
These Terms, together with any applicable service agreement, quotation, or Booking Confirmation, constitute the entire agreement between the parties with respect to the Services and supersede all prior negotiations, representations, warranties, and understandings of the parties.
Contact Us
If you have any questions, concerns, or requests regarding these Terms of Service, please contact us through the following channels:
Company Name
EurasiaLink Logistics Co., Ltd.
Legal & Compliance
legal@eurasialink-logistics.com
Customer Service
+86 (0) XXX-XXXX-XXXX
Registered Address
Shanghai / Yiwu, People's Republic of China
Acknowledgement of Terms
By engaging EurasiaLink Logistics Co., Ltd. for any logistics service, requesting a quotation, submitting a booking, or tendering cargo to the Company, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service in their entirety.