Privacy Policy
How EurasiaLink Logistics collects, uses, and protects your personal information across our cross-border logistics services.
Overview
EurasiaLink Logistics ("we," "us," or "our") is a professional cross-border logistics company specializing in comprehensive freight solutions from China to Russian-speaking regions, including Russia, Kazakhstan, Belarus, and Central Asia. We are committed to protecting the privacy and security of personal information entrusted to us by our clients, partners, and website visitors.
This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you engage with our services, including sea freight, international rail (China-Europe Railway Express), air freight, highway transport, customs clearance, and door-to-door delivery services.
By using our website, submitting a freight inquiry, entering into a service agreement, or otherwise interacting with EurasiaLink Logistics, you acknowledge that you have read and understood this Privacy Policy.
This policy applies to all business clients, individual shippers, freight forwarders, trading companies, manufacturers, and cross-border merchants who engage with our logistics services across all transport modes.
Information We Collect
We collect the following categories of personal and business information in connection with providing our logistics services:
Business & Contact Information
- Company name, business registration number, and industry type
- Contact person's full name, job title, email address, and phone number
- Billing address, shipping address, and warehouse locations
- WeChat ID, WhatsApp, or other business messaging handles
Shipment & Cargo Information
- Cargo type, description, HS codes, weight, dimensions, and declared value
- Origin and destination addresses, including consignee details in Russia, Kazakhstan, Belarus, or Central Asia
- Bill of lading, air waybill, railway waybill, and customs declaration documents
- Special cargo certifications (e.g., dangerous goods declarations, temperature control requirements)
Financial & Transaction Information
- Invoice amounts, payment records, and freight quotation history
- Bank account details for wire transfers (collected only when required for settlement)
- Customs duty and tax payment records
Technical & Usage Data
- IP address, browser type, device information, and operating system
- Pages visited, time spent, referral source, and click patterns on our website
- Shipment tracking queries and online portal login activity
How We Use Your Data
We process your personal information only for legitimate business purposes directly related to providing our logistics services. Specifically, we use your data to:
Service Delivery
Process bookings, arrange freight, coordinate customs clearance, and execute door-to-door delivery across all transport modes.
Shipment Tracking
Provide real-time cargo tracking updates, transit status notifications, and estimated arrival information.
Customs & Compliance
Prepare and submit customs declarations, comply with import/export regulations in China, Russia, and CIS countries.
Billing & Invoicing
Generate quotes, issue invoices, process payments, and maintain accurate financial records for all transactions.
Customer Support
Respond to inquiries, resolve service issues, handle claims, and provide after-shipment support.
Service Improvement
Analyze shipping patterns to optimize routes, improve service quality, and develop new logistics solutions.
Data Sharing & Disclosure
We do not sell, rent, or trade your personal information to third parties for marketing purposes. We share your data only as necessary to deliver our logistics services:
Logistics Partners & Carriers
Shipping lines, railway operators, airlines, trucking companies, port agents, and last-mile delivery partners who require shipment data to execute transport services on our behalf.
Customs Authorities
Chinese General Administration of Customs, Russian Federal Customs Service (FTS), Kazakhstan Customs Committee, and other relevant regulatory authorities as required by law for import/export clearance.
Freight Forwarder Network
Verified partner freight forwarders and agents in destination countries who assist with local delivery, warehousing, and last-mile distribution.
Legal & Regulatory Disclosure
When required by applicable law, court order, or government authority in any jurisdiction where we operate, including China, Russia, Kazakhstan, Belarus, and other CIS member states.
Important: All third-party service providers are contractually obligated to protect your data and may only use it for the specific purpose for which it was shared. We conduct due diligence on all partners to ensure adequate data protection standards.
International Data Transfers
As a cross-border logistics company operating between China and multiple countries, the nature of our services inherently involves international data transfers. Your personal and shipment data may be processed and stored in the following jurisdictions:
China
Origin Hub
Russia
Primary Destination
Kazakhstan
Transit & Destination
Belarus & CIS
Regional Coverage
We ensure that all international data transfers comply with applicable data protection laws, including China's Personal Information Protection Law (PIPL), Russia's Federal Law No. 152-FZ "On Personal Data," and, where applicable, the European Union's General Data Protection Regulation (GDPR).
Where required, we implement appropriate safeguards such as standard contractual clauses, data processing agreements, and security assessments before transferring personal data across borders. Russian residents' personal data is stored on servers located within the Russian Federation in compliance with Article 18 of Federal Law No. 152-FZ.
Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy or as required by law.
Data Security
We implement industry-standard technical and organizational security measures to protect your personal data from unauthorized access, loss, or disclosure.
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SSL/TLS encryption for all data in transit
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AES-256 encryption for data at rest
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Role-based access controls and multi-factor authentication
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Regular security audits and vulnerability assessments
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Employee data protection training and confidentiality agreements
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Incident response plan with 72-hour breach notification
Your Privacy Rights
Depending on your location and applicable law, you may have the following rights regarding your personal data. We are committed to honoring these rights within the legally required timeframes.
Right of Access
Request a copy of the personal data we hold about you and how it is being used.
Right to Rectification
Request correction of inaccurate or incomplete personal data we hold about you.
Right to Erasure
Request deletion of your personal data, subject to our legal retention obligations.
Right to Object
Object to processing of your data for direct marketing or based on legitimate interests.
Data Portability
Receive your data in a structured, machine-readable format to transfer to another provider.
Withdraw Consent
Withdraw consent for processing at any time where consent is the legal basis for processing.
To exercise any of these rights, please contact our Data Protection Officer at privacy@eurasialink.com. We will respond within 30 days of receiving your request. Some rights may be limited where we have legal obligations to retain data.
Children's Privacy
Our logistics services are designed exclusively for business clients, professional freight forwarders, trading companies, manufacturers, and commercial entities. We do not knowingly collect personal data from individuals under the age of 18.
If we become aware that we have inadvertently collected personal information from a minor, we will take immediate steps to delete such information from our records. If you believe a minor has submitted information to us, please contact us immediately at privacy@eurasialink.com.
Policy Changes
We may update this Privacy Policy from time to time to reflect changes in our business practices, applicable laws, or regulatory requirements in the jurisdictions where we operate.
When we make material changes, we will notify you by:
- Posting a notice on our website homepage
- Sending an email notification to registered clients
- Updating the "Last Updated" date at the top of this page
Your continued use of our services after the effective date of any changes constitutes your acceptance of the updated policy.
Contact Our Privacy Team
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please do not hesitate to contact our Data Protection Officer. We are committed to resolving any privacy-related issues promptly and transparently.
privacy@eurasialink.com
Response within 30 days
Registered Office
EurasiaLink Logistics
Guangzhou, China
Business Hours
Mon-Fri, 9:00-18:00
China Standard Time (CST)
© 2025 EurasiaLink Logistics. This Privacy Policy was last updated on June 2025 and supersedes all prior versions.